Structured Management Group, LLC Effective Date: April 2026

Welcome to www.structuredmgmt.com, operated by Structured Management Group, LLC ("SMG," "we," "us," or "our"). By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use and Privacy Policy.

PART I: PRIVACY POLICY

At Structured Management Group, we take the privacy and security of Board Members, homeowners, and residents seriously. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, request a proposal, submit a form, or communicate with our office. This may include:

• Personal Identification: Name, property address, email address, and phone number.

• Community Information: Details regarding your HOA, Board position, or maintenance requests.

• Payment & Financial Data: When paying assessments or ordering resale packages, payment data is processed securely through our designated third-party portal (VMS) and their integrated merchant processors. SMG does not directly store your credit card numbers on our local servers.

2. How We Use Your Information

We use the information collected to operate effectively and provide premier community management services. This includes:

• Responding to inquiries, proposals, and customer service requests.

• Sending official community notices, billing statements, and violation letters.

• Facilitating maintenance work orders with approved vendors.

• Complying with Nevada Revised Statutes (NRS 116) and other legal obligations.

3. SMS / Text Messaging Policy

SMG utilizes SMS text messaging to provide urgent community updates, emergency alerts, and account notifications.

• Consent: By providing your mobile phone number to SMG, you consent to receive text messages regarding your community.

• Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us.

• Data Protection: We will never sell, rent, or share your mobile number or SMS consent data with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply.

4. Data Sharing & Third Parties

We do not sell your personal information. We only share information with third parties when absolutely necessary to conduct Association business, such as:

• Providing an address to a vendor for an approved work order.

• Integrating with our primary software platform (VMS) to manage your homeowner account.

• Complying with subpoenas, legal proceedings, or law enforcement requests.

PART II: TERMS OF USE

1. Acceptance of Terms

By accessing our website, including the "Digital Townhall" and "Member Access" portals, you agree to use this site strictly for lawful purposes relating to your community association.

2. Third-Party Portals & Member Access

Our website contains links to external homeowner and Board portals (such as VMS) for account access, architectural requests, and payments.

• When you click "Member Access" or "Order Resale," you are leaving the SMG website and entering a secure, third-party platform.

• Your use of those platforms is subject to their specific terms of service and security policies. SMG is not liable for technical outages, errors, or issues arising directly from third-party payment processors.

3. User Conduct

When submitting forms, communicating with SMG staff, or participating in a Digital Townhall, you agree to communicate respectfully. Harassment, abusive language, or threats directed at SMG personnel, vendors, or Board members via our website forms will not be tolerated and may result in a restriction of your digital access.

4. Intellectual Property

All content, branding, logos (including the SMG logo), text, and graphics on this website are the property of Structured Management Group, LLC and are protected by copyright laws. You may not reproduce or distribute this content without express written permission.

5. Limitation of Liability

The information on this website is provided "as is" for general informational purposes. While we strive to keep information accurate and up-to-date, Structured Management Group, LLC makes no warranties regarding the completeness or accuracy of the website content. In no event shall SMG be liable for any direct, indirect, or incidental damages arising from your use of this website.

PART III: CONTACT US

If you have any questions regarding this Privacy Policy & Terms of Use, please contact us at:

Structured Management Group, LLC 500 N. Rainbow Blvd, Suite 300 Las Vegas, NV 89107 Email: home@structuredmgmt.com Phone: (725) 330-3254